Manufacturer warranties
Many of our products are covered by manufacturer warranties. The terms and duration vary by brand and product. Please refer to the documentation supplied with your order or the manufacturer's website for specific warranty details.
Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
Making a warranty claim
If you believe a product is defective or does not meet the applicable warranty, please contact us with your order details and a description of the issue. We will guide you through the claim process, which may involve the manufacturer for brand warranties.
Proof of purchase
Please keep your order confirmation and receipt. These may be required when making a warranty or guarantee claim.
Contact
For warranty enquiries or to start a claim, please contact us.
