Frequently Asked Questions

Question 1

What are your shipping options and delivery times?

Accepted Answer

We offer several shipping options: Same-day dispatch for orders placed before 2PM (Sydney metro), Next-day delivery to major cities (Melbourne, Brisbane, Canberra), 2-3 days to Adelaide and Perth, and 3-5 days to Darwin and Hobart. Free shipping is available on orders over $200 Australia-wide.

Question 2

Are all your products genuine and certified?

Accepted Answer

Yes, all our products are genuine and meet Australian electrical standards (AS/NZS). We source directly from authorized manufacturers and distributors. All products come with manufacturer warranties and compliance certificates where applicable.

Orders & Shipping

What are your shipping options and delivery times?

How can I track my order?

Can I modify or cancel my order after placing it?

Do you offer express or urgent delivery?

Products & Pricing

Are all your products genuine and certified?

Do you offer bulk pricing or trade discounts?

How often do you update your product catalog?

Can you source products not listed on your website?

Technical Support

Do you provide technical support for products?

Can you help with product specifications and compatibility?

Do you offer installation services?

Returns & Warranties

What is your return policy?

How do I return a defective product?

What warranty coverage do you provide?

Account & Payment

How do I set up a trade account?

What payment methods do you accept?

Is my payment information secure?

Still Have Questions?

Search FAQs

Orders & Shipping

What are your shipping options and delivery times?

How can I track my order?

Can I modify or cancel my order after placing it?

Do you offer express or urgent delivery?

Products & Pricing

Are all your products genuine and certified?

Do you offer bulk pricing or trade discounts?

How often do you update your product catalog?

Can you source products not listed on your website?

Technical Support

Do you provide technical support for products?

Can you help with product specifications and compatibility?

Do you offer installation services?

Returns & Warranties

What is your return policy?

How do I return a defective product?

What warranty coverage do you provide?

Account & Payment

How do I set up a trade account?

What payment methods do you accept?

Is my payment information secure?

Still Have Questions?