Terms of Service
Please read these terms carefully before using our services.
Last updated: January 2025
By accessing and using the MK Electrical Supplies website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms constitute a legally binding agreement between you and MK Electrical Supplies (ABN: [Your ABN]), a company registered in New South Wales, Australia.
Permitted Use
- Browse and purchase electrical supplies and components
- Create an account to manage orders and preferences
- Access product information and technical specifications
- Contact our customer support team
Prohibited Use
- Using our services for any unlawful purpose
- Attempting to gain unauthorized access to our systems
- Interfering with the proper functioning of our website
- Copying, reproducing, or distributing our content without permission
- Using automated systems to access our services without consent
Order Process
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel orders at our discretion
- Prices are in Australian Dollars (AUD) and include GST where applicable
- Product images are for illustration purposes and may vary from actual products
Payment Terms
- Payment is required at the time of order placement
- We accept major credit cards, bank transfers, and other approved payment methods
- All payments are processed securely through certified payment providers
- Trade accounts may be available with approved credit terms
Detailed shipping information is available in our Shipping Policy. Key points include:
- Delivery times are estimates and may vary due to circumstances beyond our control
- Risk of loss and title pass to you upon delivery to the carrier
- You are responsible for providing accurate delivery information
- Additional charges may apply for remote areas or special delivery requirements
- We are not liable for delays caused by weather, strikes, or other force majeure events
Important: Your rights under Australian Consumer Law cannot be excluded or limited.
Under the Competition and Consumer Act 2010 (Cth), you have guaranteed rights including:
- Consumer Guarantees: Products must be of acceptable quality, fit for purpose, and match description
- Warranty Rights: Right to repair, replacement, or refund for major failures
- Safety Standards: All electrical products meet Australian safety standards
- Fair Trading: Protection against misleading or deceptive conduct
For consumer rights information, visit www.accc.gov.au or contact NSW Fair Trading.
Return Policy
- Returns accepted within 30 days of delivery for unused items in original packaging
- Custom or special-order items may not be returnable
- Return shipping costs may apply unless the return is due to our error
- Electrical items must be unused and in resaleable condition
Refund Process
- Refunds processed within 5-10 business days of receiving returned items
- Refunds issued to original payment method
- Restocking fees may apply to certain items
- Damaged or defective items will be replaced or refunded at no cost
To the extent permitted by law, our liability is limited as follows:
- We are not liable for indirect, consequential, or special damages
- Our total liability is limited to the value of the goods or services provided
- We are not responsible for losses due to misuse of electrical products
- Professional installation is recommended for all electrical components
Safety Notice: Electrical work should only be performed by licensed electricians. Improper installation may result in injury, death, or property damage.
All content on our website, including text, images, logos, and software, is protected by intellectual property laws and belongs to MK Electrical Supplies or our licensors.
- You may not reproduce, distribute, or create derivative works without permission
- Product images and descriptions are provided by manufacturers and suppliers
- Trademarks and brand names are property of their respective owners
- Technical specifications are subject to change without notice
We are committed to resolving disputes fairly and efficiently:
- Direct Contact: Contact us first to resolve any issues
- Internal Review: We will investigate and respond within 10 business days
- External Resolution: Unresolved disputes may be referred to:
- NSW Fair Trading: www.fairtrading.nsw.gov.au
- Australian Competition and Consumer Commission (ACCC)
- Industry ombudsman or mediation services
- Legal Action: Governed by NSW law and jurisdiction of NSW courts
If you have questions about these Terms of Service, please contact us:
Phone
+61 432 708 515
murad@mkelectricalsupplies.com
Address
2/591 Withers Rd, Rouse Hill NSW 2155
We may update these Terms of Service from time to time. We will notify you of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated terms.